How to fix WhatsApp hanging problem
WhatsApp keeps stopping on Android is one of the most frustrating issues you can ever experience on your phone. Not because other apps don't crash, too, but WhatsApp is just that Instant Messaging app that most people rely on to connect with friends and family. And when the WhatsApp "crashing" or "stopping" issue is now rampant on your Android phone, there are a couple of ways to get over it.
Try the clear solutions below to fix WhatsApp not working on your phone. Assuredly, you'd be able to connect with your friends again after following the solutions!
1. Restart WhatsApp First
One first thing you should do when WhatsApp keeps crashing on your Android phone is to restart it. Hopefully, it's just a minimal hiccup that you can fix by restarting WhatsApp. All you need is just to Force stop WhatsApp and relaunch it. Here's how to do so:
- Launch Settings on your Android phone.
- Find and select Apps & Notifications.
- Select Apps info to view all apps (Some devices may state it as Manage apps; See all apps, etc.)
- Now, locate and click WhatsApp on the app list.
- Finally, tap on Force stop to close WhatsApp. Relaunch it to see if the problem is fixed.
2. Now Restart Your Phone
If WhatsApp keeps closing, even after restarting it, the next thing you should do is restart your phone itself. First, let's ask you, "When last did you restart your phone?" Restarting your phone has been trusted for ages for fixing most software and hardware-related issues. And now that your WhatsApp keeps crashing on Android, Restarting your phone could fix it.
Here are two ways to restart your phone if you're unaware.
- Hold down the Power key on your phone, and tap on Restart. Some phones may require you to swipe to restart. You'll see the guidelines there, anyway.
- To force restart your phone, hold down the Power key for about 8 to 10 seconds until you see the Android logo.
- Try launching WhatsApp after rebooting your phone to see if it works.
Meanwhile, always make time to restart your phone regularly.
3. Update both WhatsApp and Your Phone
App and system updates take a big role in maintaining your user experience on Android, and it can be the only thing you need to do when WhatsApp keeps stopping on your phone.
Though a sheer number of people don't fancy apps and system updates, especially when they don't notice any visual changes after the update. But we can assure you that updates have a lot to do with just introducing new features. App developers and OEMs push out updates periodically to fix software bugs, enhance security, improve performance, and others.
So, now that your WhatsApp keeps closing, you need to check for WhatsApp updates from the Play Store and update your phone from the system settings. Follow the steps below to do so.
Update WhatsApp from the Play Store:
- Open your app drawer and launch the Play Store.
- Tap the Search bar on the Play Store interface and search for WhatsApp.
- Tap WhatsApp Messenger from the search results. If you see "Update" under it, that means you have a pending update.
- Tap the Update button and wait for a few seconds to install the update.
After installing the update, simply Force stops WhatsApp or Restart your phone to enforce the update. Now, launch WhatsApp to see if it works properly.
Update your phone from the Settings:
- Launch the Settings app on your phone.
- Scroll to the bottom and select System.
- Tap System Updates and follow the on-screen guidelines to check for updates. Install the update on availability and restart your phone.
4. Erase WhatsApp Cache Data
Every app on Android uses the cache system to store some data temporarily, mainly to enhance the app and make it use fewer resources. But the cache could also cause WhatsApp to keep stopping when it's corrupted or unneeded. The surest way to fix that is clearing the WhatsApp cache data on your phone, by following the simple steps below.
- Launch Settings on your Android phone.
- Scroll down a bit and select Apps & Notifications.
- Select Apps info to view all apps; some devices may state it as Manage apps; See all apps, etc.
- Find and select WhatsApp on the app list.
- Now, click on Storage & Cache.
- Finally, tap on Clear Cache.
Note: Do not tap Clear Storage now, so you don't lose your WhatsApp chat history!
6. Free Up Your Phone's Storage Space
Keeping your phone in excellent condition requires you to have enough free storage space on your Android phone. You might not be able to access certain functions if your phone is running out of storage. And to ensure that's not why WhatsApp keeps stopping, go to Settings > Storage to check your phone storage. If you have less than 1GB of free storage, we recommend you should free up your storage space.
You can delete unnecessary apps, watching videos, junk files, etc. Just make sure the storage is free.
7. Reset app preferences
Resetting app preferences is another way to fix the WhatsApp keeps stopping on your Android phone. Doing this will restore the default settings for your apps, but you won't lose any data. It can be helpful if you have tampered with some settings earlier that is causing the problem. Follow the steps below to reset app preferences on your phone.
- Launch the Settings app on your phone and scroll to the bottom
- Select System.
- Click on Reset options.
- Carefully tap Reset app preferences and confirm the action.
Now restart your phone and try using WhatsApp again. If it still doesn't work, try the last solution below.
8. Reinstall WhatsApp on Your Phone
Trying all the solutions above means you've tried enough to fix the issue, but that doesn't mean you can't use WhatsApp again if it keeps crashing. One last solution you need to try deleting and installing WhatsApp again. Perhaps WhatsApp got corrupted on your phone, and the only way out is to start afresh. The process will clear WhatsApp data, but you'll be able to restore your chats if you do a backup.
So, before you uninstall WhatsApp on your phone, ensure you back up your chats by following these steps.
- Open WhatsApp on your Android phone.
- On the interface, click the 3-dot button on the top-right and select Settings.
- Click on Chats, followed by Chat Backup.
- Tap on the green Back up button to create a local backup. You don't need to worry about cloud backup for now. You won't lose your data after creating a local backup.
Now, follow the steps below to reinstall WhatsApp after backing up your Chats.
- Launch Play Store on your phone and search for WhatsApp.
- On the WhatsApp download interface on Play Store, tap the Uninstall button to delete WhatsApp.
- Wait for a few seconds, then tap Install to reinstall WhatsApp.
Launch WhatsApp after the reinstallation process and follow the on-screen guidelines to set up your WhatsApp. You'll receive a prompt to restore a local backup; tap on Restore to ensure you don't lose your data. WhatsApp should function normally now if nothing is wrong with your phone itself.